QUALITY COMMITMENT

 

                                                                  Welcome to UrabanInfotech

 

Our Web and Software development process starts with the commitment to Quality, is reflected in our vision statement, processes, services, and employees attitude and work style. Urban Infotech maintains prime focus on customers’ requirements in all its business activities and strives to continuously improve the timeliness and effectiveness of its services.

We ensure this through:

We ensure this through:

  • Defining effective business processes and the quality system.

  • Empowering and encouraging people to add value in definition and execution of the process.

  • Monitoring the effective implementation of the business processes as implemented through the quality system.

  • Obtaining continuous feedback from customers on their levels of satisfaction.

  • Institutionalizing the process of measurement of service levels and customer satisfaction, analyzing effectiveness and continuously pursuing improvement.

Quality Audit

There is a quality Audit every month in Urban Infotech to make sure that processes are being followed correctly. Any failure in process results in NCR (noncompliance report). Statistical techniques are used for assessment and tracing. The audit team also makes suggestion for the improvement of processes on case-to-case basis.

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